The Most Engaging Tweets by Ecommerce Brands of India in 2012

2012 was definitely a turning point for social media as well as eCommerce. Not only did social media found an even wider acceptance as an effective channel for marketing and communication, many ecommerce brands came up with interesting and creative ways to push their products and services.

2012 was the year when brands got better at engaging with their community via impressive visuals and interesting campaigns.

While we at BoxMyTalk willl soon come out with a comprehensive report on the Indian Ecommerce Industry's presence on social media, following is an analysis of highly engaging Twitter activities that Ecommerce brands executed in the recent months.

@Flipkart

No one has taken to social media better than Flipkart. Engaging, friendly and warm, @Flipkart is the handle that upcoming Ecommerce brands should look up to.

Let us have a look at some of the most engaging tweets from them.

Rakshabandhan Tweet

Flipkart has mastered the art of sharing the festive spirit in a creative, engaging and eye-catching way. This Rakshabnadhan tweet is a fine example of the same.

While the imagery conjures up childhood memories of the brother-sister relationship, the copy – albeit funny- touches one's emotional core. No wonder it got such an amazing response! There is also a subtle self-promotion by the brand which I am quite sure would have proved greatly effective.

Sharing Personal Updates

By sharing its personal story such as the one below where it talks nostalgically about its past, makes Flipkart come out as a personal brand.

Such stories and landmarks resonate with the community as they stop perceiving the brand as a mechanical entity and see it more as a real person. After all, businesses are conducted between people and not logos, right?

Witty Responses

Another feather in Flipkart's cap – Wit.

The team handling their Twitter account not only has a good sense of humor, but also quick witted. They make sure that tweets are responded in a way that is both engaging and fun!

@BookMyShow

RIP Nirbhaya

Tapping into a serious issue and joining with the voice of public, BookMyShow came up with an apt message in a visually impactful manner.

This voicing of sentiment on a burning social issue struck a chord with its community instantly and the tweet went places.

Important Update

BookMyShow took to Twitter when making an important update about cancellation of shows on the day of a powerful leader's demise.

Since it was a precarious situation in the city, this proactive dissemination of information helped people.  I'm sure people would have appreciated such an effort from the brand.

#BMSContest

BookMyShow regularly holds contests with the hashtag #BMSContest which sees a good response from the community.

Running contests on topics as interesting as movies resonates with its target audience. They manage to get the community together and make the tag trend.

@Cleartrip

Firing of PR Company

Cleartrip fired the company that was handling its PR and shared the information online with a full disclosure for the knowledge of its customers.

This move made the brand come out as transparent and one that upholds the experience of its customers to the highest level. People shared the news among their network because such a move by a brand is unheard of in the Indian business circles.

Upgrade to IE9

The internet is well aware of the sadness that Internet Explorer 6 was. Cleartrip's brilliant move of asking people to 'kill' their pet peeve and move on to a better browser, IE9, was a big hit.