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Customer Support on Social Media is a growing trend that most industries have now picked up as a part of their marketing strategies. While some of these industries are very good, when it comes to Customer Service and swift response time, some of them are doing it wrong.
Bypassing the offline customer service, users are quickly turning to social media for these needs. Whether or not brands are adapting to social media is another story altogether.
This free report in association with Aspect Social presents a thorough analysis of what leading brands under different industries like E-Commerce, Telecom, BFSI, and White Good Brands are doing with respect to Customer Service on Social media platforms. Download this ebook to learn:
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