[Video Interview] Amar Thomas, Blackberry India, on Customer Service over Social Media

Amar Thomas, Country Marketing Manager, Blackberry India,  says that customer service is not meant only for customer complains. It is also required for solving product queries, assistance in new product orientation etc.

He believes that customer service should be bucketed into two departments - 1) calming the customers who have complaints and 2) studying customer feedback of other brands.

In this video he explains both the sections in detail.

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