Consumer Durables & Automobiles the top two industries that use MarTech: Mirum India MarTech Report 2021

In collaboration with Salesforce and WPP, the Mirum India MarTech Report 2021 attempts to identify the trends and opportunities that are driving MarTech growth across industries in India.

Mirum India, in collaboration with Salesforce and WPP, launched the ‘Mirum India MarTech Report 2021’, a guide for the emerging landscape of MarTech in India. The report is based on a survey administered by Kantar and the final insights are derived from a sample size of 250+ CEOs, and CMOs within the industry verticals like BFSI, Retail, FMCG, Auto, Media & Technology.

MarTech in India has been witnessing significant growth following the rapid expansion of the digital economy. This has further been accelerated by the shift in consumer behavior due to the global pandemic. Digital has become a key channel for customer acquisition, engagement, conversion, and retention. The focus of this study is on identifying the trends and opportunities that are driving MarTech growth in India.

The Mirum India MarTech Report 2021 has identified a new cohort of leaders in the industry named 'Martech Heroes'. They are the extensive users of MarTech and will increase their spending substantially in the next three years. More than quarters of MarTech Heroes prefer to choose marketing technology that is part of an ‘Integrated Suite’ rather than a ‘Point Solution’ and one in two states that their marketing strategy is fully driven by creativity.

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While marketing technology is widely used across businesses, the Mirum India MarTech Report 2021 shows the top verticals using MarTech are BFSI, Retail, Consumer Durables, Media & Technology, and Automobiles.

Arundhati Bhattacharya, Chairperson, and CEO, Salesforce India, said, “In this digital-first world, as customers cling to their pandemic-prompted digital habits, the nature of customer engagement continues to evolve, making well-rounded marketers technologists. Leveraging technology, marketers have effectively been able to hyper-personalize engagement, improve data quality, automate process building trusted relationships. We look forward to supporting organizations as they perform their marketing technology strategies to personalize every moment – all in one platform.”

CVL Srinivas, Country Manager, WPP said, “Our clients are increasingly looking at us to help shape their MarTech strategies. Our end-to-end capabilities spanning strategy, media, technology, creative and data put us in a unique position of being able to deliver on this ask. We have brought together the best of WPP led by Mirum along with Kantar and collaborated      with Salesforce to create this rich source of insights.” 

Hareesh Tibrewala, Joint CEO, Mirum India said, “Marketers are being bullish on using marketing technology for their brands considering the changing marketing dynamics in a data-driven era. With the adoption and acceleration of digitization, marketing, and technology, MarTech has become quite a preferred tool across mediums. We are foreseeing that MarTech investments will see a rise in marketing Analytics, Performance & Attribution, CDP, and eCommerce sectors. Around 82% and 68% of the respondents from the FMCG industry believe that Sales and CRM respectively count as the top business objectives they wish to achieve using MarTech in the coming 3 years. With MarTech being a business-led priority for marketers, we are certain that it will be the next big thing.”

You can access the complete report here: